At DOWC, your confidence on the road comes first. That’s why we deliver premium coverage designed to protect you from costly surprises, backed by a smooth, responsive claims experience and a nationwide network of trusted repair facilities. Wherever you drive, we’re here to keep you moving – with reliability you can feel in every mile.
Cars have a lot of moving parts and when something breaks, repairs can be expensive. Service contracts help cover the cost of covered repairs after your factory warranty ends.
What to know:
• Coverage ranges from basic to more comprehensive
• 24/7 roadside help is available if you’re stranded
• Rental coverage may be included while your car is being repaired
Helps pay for covered repairs if major vehicle components fail.
• 4 coverage levels, so you can choose how much protection you want
• Works for most vehicles, including newer and luxury models
• Helps protect against large, unexpected repair bills
Extra protection for everyday parts that wear out over time.
• Covers more than just the engine and transmission
• Includes common components drivers deal with regularly
Protection for the technology inside modern vehicles.
• Covers screens, cameras, sensors, and safety systems
• Ideal for vehicles with advanced driver-assist and infotainment features
When you’re purchasing a used or certified vehicle, warranties help protect you from unexpected repair costs during ownership.
Essential protection for important vehicle systems.
• Available for different time periods and mileage levels
• Includes roadside help if you need assistance
Helps cover the cost of replacing a failed vehicle battery.
• Battery replacement protection included
• Especially helpful for older vehicles and colder climates
Small issues can add up quickly. Bundle protection helps cover common situations drivers experience during everyday driving.
Coverage may include help with:
• Flat tires or damaged wheels
• Cracked or chipped windshields
• Minor dents and dings
• Lost or damaged keys
• Roadside assistance
• Identity theft protection
• You choose what you want covered
• Adding more coverage may reduce the total cost
• In many cases, coverage can be included in your monthly vehicle payment
Maintenance plans help cover services your vehicle already needs to stay in good condition.
Basic maintenance support for everyday driving.
• Oil and filter changes
• Tire rotations
• Routine inspections
Maintenance aligned with your vehicle manufacturer’s schedule.
• Coverage regularly scheduled services
• Helps protect your vehicle’s warranty
Adds protection designed to help deter theft or assist with recovery.
• Theft-deterrent features
• Location tracking may be included
• Support if the vehicle is not recovered
Protects your vehicle’s interior and exterior from everyday wear and damage.
• Interior stain protection
• Paint and exterior protection
• Wheel, glass, and screen coverage
Designed to help preserve your vehicle’s appearance and value.
These options help protect you from major financial stress related to vehicle ownership.
Helps if insurance doesn’t cover the full loan or lease balance after a total loss.
Helps with vehicle payments after a covered job loss.
Helps cover excess charges at the end of a lease.
Extra help replacing your vehicle after a total loss.
Helps protect your vehicle’s trade-in value.
You don’t have to pay for everything upfront.
• Smaller monthly payments
• Easy enrollment
• Automatic payment options available
Here you’ll find answers to our contract holders’ most common questions.
For additional assistance, please reach out through the forms below or call us at 201-777-1000.
You can also use the links provided to file a claim, find a repair center, or cancel your contract.
Diagnostic fees are covered under an approved claim for a covered repair. To determine whether repairs and diagnostic fees will be covered, you must take steps to have the initial diagnosis of a breakdown or needed repair approved before any repair work is performed. The first step is to contact us to receive authorization to proceed. Next, take your vehicle to a repair facility for a diagnosis. The repair facility should then contact us at 201-777-1000 to begin a claim. DOWC will review the claim and determine coverage. The repair facility will notify you directly regarding covered repairs, including diagnostic fees.
Your selling dealer may have a tie-back to their repair shop or a preferred shop where repairs would be performed. This information can be found on the face page of your contract, or you may contact us directly for assistance. If your selling dealer does not have a tie-back, we would be happy to help you locate a licensed repair facility in your area. Please contact us at support@dowc.com or 201-777-1000. You can also search RepairPal.com/dowc. Simply enter your zip code for a list of local shops that includes their location, business hours, and phone number.
This means the area as determined by mileage distance from the selling dealer’s location(s). If a breakdown occurs within your dealer’s tie-back area, DOWC reserves the right to require you to return your vehicle to one of our preferred repair facilities.
A VIN is a vehicle identification number. This number is 17 digits long and specifically identifies your vehicle. You can find it in one of several places on your vehicle including inside the driver’s-side door, in the lower left corner of the windshield, or on the front of the engine block under the hood. The number is also listed on your insurance card and registration paperwork.
Check your individual Vehicle Service Contract for details. Your contract includes a comprehensive list of the components that are or are not covered, under What Is Covered and What Is Not Covered, within the contract pages.
This information can be found on the face page of your contract, under Service Contract Information. Look for the Contract Term, which is the indicated number months from service contract purchase date, and miles from the odometer reading at the time of vehicle purchase. Your contract expires on whichever of the following is reached first: The term date or the term mileage limit.
Yes. Contact us for a transfer request form. Submit a copy of the completed form within 30 days of the vehicle sale, along with a copy of your service contract and a copy of the bill of sale that indicates the date of sale. A transfer fee of $100.00 will apply.
Not all contracts are cancelable. Please reach out to your selling dealer to inquire about the cancellation process or refer to the last pages of your contract for this information. You may also contact us for guidance. To obtain a copy of your contract, contact us at 201-777-1000 or support@dowc.com. A $50.00 cancellation fee will apply.
Currently, we do not sell directly to consumers. Contract purchases are made at the dealer level, at the time you purchase your vehicle. You may contact us directly to further discuss at 201-777-1000 or support@dowc.com.
If Your Vehicle is disabled due to a Breakdown, You may obtain towing, battery jumpstart, flat tire change, fuel, oil, and water delivery, and/or locksmith services (“Emergency Road Service”) on Your own. You may also contact the Administrator for assistance in obtaining Emergency Road Service. In either event, You must seek reimbursement from the Administrator herein.
Coverage includes one (1) Emergency Road Service per 72-hour period and one (1) tow per Breakdown of the same Covered Part, not to exceed four (4) total services for the Term. Reimbursement for Emergency Road Service shall not exceed one hundred and twenty-five dollars ($125) per towing service, and forty dollars ($40) per battery jumpstart, flat tire change, locksmith, and fuel, oil, and water delivery service.
Any additional costs, including the cost of any delivered materials, are Your responsibility and payment must be made by You at the time service is rendered. You must call the Administrator (201-777-1000) to begin the reimbursement process.
Most Vehicle Service Contracts include towing of up to 50 miles at no cost. Any additional mileage will be your responsibility and payment for that portion must be made by you at the time service is rendered. Additional roadside assistance services available to you at no cost could include battery jump start, flat tire change, and locksmith services. Delivery of fuel, oil, and water is also available as a covered service, though the cost of the materials themselves would be your responsibility.
To file a claim, please visit our website at https://claims.dowc.com to create an account. After you have created an account an activation email will be sent to you. Please check your junk or spam folder if you do not receive an email. After activation, the Reimbursement, GAP Claim, Lease Excess Wear & Tear, or Key claim can be submitted. Please do not use your cell phone or Internet Explorer for this process. Please use a computer or laptop with either Google Chrome or Firefox. Please let us know if you have any questions or concerns regarding this process, as we are here to help. 201-777-1000.
Not all contracts offer rental reimbursement. We would be happy to email you a copy of your contract detailing this information. Please request a copy by emailing support@dowc.com.
If Rental Reimbursement is part of your coverage, your provider (DOWC) reimburses your rental expenses resulting from a breakdown that causes your vehicle to be inoperable or unsafe to drive and necessitates it being held for eight hours or more by a repair facility for a covered repair, as outlined by your service contract.
To file a claim, please visit our website at https://claims.dowc.com and create an account. After you have created an account, an activation email will be sent to you. After activation, your GAP claim can be submitted. Once received, one of our representatives will begin the review process on your claim.
To file a claim, please visit our website at https://claims.dowc.com and create an account. After you have created an account, an activation email will be sent to you. You can contact us at 201-777-1000 or reach out to your manufacturer dealer and they will contact us directly
Your addendum number is your contract number, which is located on the top right-hand corner of the first page of your contract.
Your selling dealer information is listed on the face page of your contract packet. You can also contact us for assistance by calling 201-777-1000 or email support@dowc.com.
You can reach us between the hours of 8:00 AM – 6:30 PM (EST) Monday – Friday, 9:00 AM – 3:00 PM Saturday. Call us at 201-777-1000 or email support@dowc.com.
The first step is to review your contract and the Cancellation process in General Provisions Section. Not all contracts are cancelable. Next, you should reach out to your selling dealer to inquire about the cancellation process. You may also contact us for guidance. To obtain a copy of your contract, contact us at 201-777-1000 or support@dowc.com. A cancellation fee may apply.
If you are having an issue getting in touch with your selling dealer to cancel your contract, contact us at 201-777-1000 or support@dowc.com.
All cancellation refunds are handled by the dealership. Once your contract has been cancelled, DOWC processes the cancellation and notifies the dealership of the refund obligation. If you have any questions or concerns regarding your refund, please contact the dealership directly.
Have any question? Reach directly to our Customer Support
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